Standard 2nd Class delivery - For just £2.95 per order (no matter how big!) our products are sent to you by Royal Mail 2nd class or My Hermes courier service depending on the weight of the parcel. Either of these services takes 3-5 working day. We aim to dispatch your parcel on the same day if the order is received before 11.30am excluding weekends and Bank Holidays. We apologise but this service is currently only to Mainland UK.
*If ordering Gift Vouchers, please note that these are sent via email only. Please do not select the 1st class delivery option.
1st class delivery - For just £1 more per order we will send your products by Royal Mail 1st class. This service takes 1-2 working days. We aim to dispatch your parcel on the same day if the order is received before 11.30am excluding weekends and Bank Holidays. We apologise but this service is currently only to Mainland UK.
Free 'Swim Awards' delivery - If you are ordering just swim badges & certificates from your 'My Puddle Ducks' page your postage will be totally free! This will automatically be assigned to your order, there is no need to select a postage type. Please note though that if you are purchasing 'Backdated swim badges & certificates' from our shop you will be charged postage per order (no matter how big the order is though!)
'Email only' delivery - Not for public use. This postage type should only be selected by our teachers or franchisees when they are paying for a course or an internal product which does not require posting.
General delivery information - Once an order has been placed you will receive a confirmation email from us which acknowledges your order and provides full details for you to check. A dispatch confirmation email will then be sent to you in due course. Your order may be dispatched in several packages as some of our products are stocked at different locations. Please note that until you receive the dispatch confirmation email your order has not been officially accepted by us and could be cancelled if mistakes are found. We therefore strongly advise you to check the details of your initial order acknowledgement email immediately upon receipt and contact us if any amendments are required. Any products that are not listed on your dispatch confirmation email can be taken to be unavailable and will not be charged to you
If you are ordering a large item (which may not fit through your letter box) and there is likely to be no-one at home when your parcel is delivered please give an alternative delivery address such as your workplace. With our courier service, generally used for heavier parcels, you are able to nominate a safe place in the delivery information box. One example of this is 'leave with neighbour at no.29'. Please be aware though that we will not be liable if a parcel goes missing once it has been left in your designated safe place.
Please provide us with your daytime contact telephone number in case our courier driver needs to speak to you with regards to any delivery issues.
If you are not in when the postman or courier driver arrives and, in the case of the courier, no safe place has been designated, they will leave a calling card and contact number so that you can re-arrange the delivery. Generally two further attempts to deliver will be made. If the parcel then has to be returned to us you will unfortunately be liable for additional re-delivery costs or we will refund the item minus the delivery charges.