Skip to main content

This venue is not able to re-open at this stage. We are in regular contact and hope to have updates over the coming months...

View pages in this section

All you need to know – The Milestone School

Longford Lane, Longlevens, Gloucester, GL2 9EU

We can’t wait to welcome you to Puddle Ducks at The Milestone School – If you would also like to read about what, as your chosen swim school, Puddle Ducks is doing to keep you, your child and our team members safe, we have summarised all the steps we are taking including our risk assessment procedure, cleaning and hygiene regimes and temporary changes to the way our lessons will be run here.

Location: The Milestone School

Parking: There is plenty of parking in the main school car park which is  short walk from the Sports Centre. Once you have entered the car park, via the 'entrance' gate, you turn right and drive towards the exit gate. As you reach the end of the road, turn left (rather than right to leave) and the pool building is through the metal gates. There is a small amount of parking outside of the pool building itself, however it may be easier to park in the main car park at this far end. 

Arrival: Please do not arrive more than 10 minutes before your class time, to ensure we can manage numbers and social distancing rules.

To enter the pool building you continue straight through the metal gates, and walk around the right hand side of the building. The entrance door should be open for you, however if not the code is 1354. So long as you are no more than 10 minutes early, you can make your way to the pool.

Hand gel will be available at this door, which we would ask you and your child to use. The school asks that all adults entering the building have face masks, which you may be asked to wear from time to time if social distancing cannot be maintained, but will not have to wear in the pool.

Once in the building turn left and walk past the corridor to the right, straight through the double doors. The pool entrance is then the first door on the right hand side. You may need the code C1627  to enter. Whilst we will do our best to come out of the pool to find swimmers, we do recommend saving these codes to your phone as if we are pool side we are unable to hear activity at the pool building door. 

Arriving swim ready: You should arrive swim-ready at the venue i.e. with your swimming costume/trunks on underneath your clothes. Changing rooms will only be available after your lesson to dry off before leaving the building.

We have a 'holding area' at Milestone where you will be able to remove outer layers (we cannot always split male and female customers and maintain social distancing, therefore please adhere to the swim ready policy). There is space to get your child ready in this holding area. Please take a change mat with you (avoid changing on benches) and make sure you have nappy bags and another bag in which to put the nappy bag to ensure there is no waste left behind. 

Spectators: We are not able to allow any additional people at your class, other than your child and the one adult who’ll join them in the pool.

By not allowing spectators, we are able to practice social distancing more effectively.

Toilets: The toilets in the changing rooms will be available, however we are trying to minimise numbers in the changing rooms at any one time, therefore would ask you try (where possible) to limit your use of them.

One way system: Once the previous class has exited the pool and entered the changing rooms, you will be called into the pool room, where you will leave your bag poolside and enter the pool as instructed by your Teacher.

Changing rooms: At the end of class, you will pick up your bag and be shown to the male or female changing room. These are available for a quick dry off before you exit the building. Please note the use of showers is not permitted and we therefore ask all customers to shower at home before and after they swim. This will speed up the exit process and lead to less congestion.

We advise that you bring easy, comfortable clothing for both you and your child – items like onesies might be easiest for children to get changed quickly and keep them warm. Face masks should be worn in the changing rooms if social distancing cannot be maintained.

Leaving the building: Please exit the changing rooms directly into the lobby area. Do not go back towards the poolside.  Please use the hand gel provided.

Once through the door, turn right and right again. Walk back through the double doors (with the pool door on your right hand side) and continue straight out of the building. Turn left at the wall and you will be back in the car park. This one way system should ensure you do not bump in to the next class as they arrive. 

Exclusivity: Puddle Ducks have exclusive use of the pool during our sessions.

Essential information:

  • Please take all nappies home with you.
  • A well-fitting neoprene swim nappy must be worn with a disposable swim nappy, or one of our environmentally friendly NappyWraps & Liners, underneath if your child is in Floaties, Splashers or Kickers (plus other programmes if they are not yet fully potty/toilet trained). Why not buy one of our great value Starter Packs which contains everything you need for your swim lesson?
  • Please note we are unable to lend neoprene nappies due to current COVID restrictions therefore if you forget yours you will not be able to swim.
  • Why not bring your child's pyjamas so they're all ready for a good nights sleep after a fun, tiring swimming lesson?
  • You can find lots more useful information about attending our swim classes on our FAQs page.

Technical Information:

  • Pool temperature: 32 - 34°C.
  • Depth: 1m sloping to 1.6m - The pool will be roped off at 1.4m.

Maximum class ratios: 

  • 8 children/adult pairs: 1 teacher (Splashers & Kickers, Little Dippers & Dippers)

We can't wait to see you at the pool!


What our customers think