Meet our Chester, Wirral and North Wales Puddle Ducks Team.....
"Owner of Puddle Ducks Chester, Wirral and North Wales"
I am the very proud owner of the Puddle Ducks franchise for Chester, Wirral and North Wales. I absolutely love being in the water and meeting all our gorgeous little Puddle Ducks!
Swimming has always been a huge part of my life. At a young age, I held the Welsh record for 50 meters Butterfly and Girls Medley Relay which took a bit of going- with my little legs going like the clappers!
Nowadays my focus is making sure all our Puddle Ducks and parents get the best start to their aquatic journey. Whether it be your special time for aqua natal exercise before birth, precious skin to skin bonding after birth, learning essential survival skills, or developing beautiful stroke technique with our Swim Academy for school aged children, we are here to make sure your time at Puddle Ducks is nothing but the best.
Business Development Manager and Finance Guru
Gemma runs our office in Tarvin and is incredibly passionate about making sure your customer experience is nothing but the best. Also a chartered accountant, Gemma heads up our customer service team and all of our finances.
Her two children swam at our Baby and Pre School programmes and through to our Swim Academy levels with gusto and Gemma completely understands how important customer service is to everyone who swims with us.
Customer Services Coordinator
Madeline has been part of our office team for 5 years. She has been a Puddle Ducks mum for over 13 years until her son recently graduated from Elite Swim Academy.
As a customer of Puddle Ducks herself, Madeline knows all about what our customers should expect, and therefore does her very best to deliver the best service she can. There isn't a great deal she doesn't know about Puddle Ducks, so she will give you all the help you need when you speak to her.
Madeline makes a mean cup of tea and away from work, beside from looking after her two children, she spends her time walking her mad dog and standing in a horse field!
Customer Service Coordinator
Kate is the newest member of our office team and has been working a Puddle Ducks for 2 years now. Her two children swim at Swim Academy and are making huge leaps in their swimming ability. Kate has a background in corporate buying so has a wealth of experience in customer service and building relationships.
Officially the tidiest person in the office, Kate's desk is always squeaky clean with her notepad at the ready!
Customer Services Coordinator
Amanda is our newest team member in our office working on Fridays and shortly Saturdays too. With over 25 years of working within customer services and running her own part time travel business - Amanda is a multi tasking queen and will be sure to support you come rain or shine to make your experience at Puddle Ducks is sunshine all year round!
Head of Teaching
Catherine has been a Puddle Ducks teacher for over 8 years and heads up our teaching team, so there isn’t a great deal she doesn’t know about our programmes!
Teaching in all levels in Puddle Ducks, from Aquanatal classes, Baby and Pre-school, Swim Academy and Elite Swim Academy - Cat and the senior team train, assess and develop our teachers through every part of their journey. Catherine recently gained her STA diploma in Baby and Pre School Teaching which enables our trainee teachers to be supported in the best way possible using the latest research and teaching techniques in the industry.
Her three children have all learnt to swim with Puddle Ducks, so she knows the joy (and sometimes challenges) of watching small children learn.
Out of work, Catherine always has immaculate funky nails, does boot camp classes to keep fit, but most importantly spends time with her family having fun and enjoying their time together.
Senior Teacher - Pre-School and Swim Academy
Helen is our longest serving teacher, with over 9 years experience. Not only that, she’s been teaching children swimming since she was 16 years old. So there’s not a great deal she doesn’t know about teaching children to swim, and that certainly comes across in her classes and the feedback we receive from her customers. Helen also uses this experience to help train and develop our teachers.
Both of Helen’s children swim in our Pre-School classes, and are shaping up to be as talented swimmers just like their mummy!
Away from work, Helen is a keen hockey player and also slightly obsessed with Disney. Her last few holidays have all been to Disneyworld, so you are very welcome to take the “Mickey” out of her when you next see her!
Senior Teacher: Chester and Wirral areas, Pre-School and Swim Academy
Donna has been teaching for Puddle Ducks for seven years now. Both of her sons started swimming with us as babies and continued onto our Swim Academy classes - which inspired her to become a teacher.
Her lessons are fun, fun, fun, we guarantee you will leave with a smile on your face. There is also a very serious side to Donna who is dedicated to getting the most from your child by developing a great rapport and trusting relationship with them. Donna also helps to train and develop our teachers within her senior teacher role - making sure that our teachers are well supported and consistently deliver quality lessons time after time.
Outside of work, Donna is possibly our coolest teacher, she went to Glastonbury and Las Vegas last year! She loves travelling, socialising, shopping, and of course, spending time with her two little monkeys!
Baby and Toddler/ Swim Academy Teacher: Chester and North Wales area for Baby & Pre-School and Swim Academy
Kelly started teaching for us after starting classes with her baby son when he was just a few weeks old. Having always worked with children as a nursery nurse, Puddle Ducks was the natural choice to be able to balance family life with a job that she loved.
Her classes are lively and fun and Kelly is extremely diligent about understanding the progressions for each individual child to ensure they learn confidence in the water as quickly as possible.
Outside of work, Kelly looks after her two children, (and her husband) with family time being the most important thing to her. Kelly also loves shopping, eating, running and holidays - especially camping and is a keen hoola hooper - with the bruises to prove it!
Baby and Toddler Teacher: Wirral, Chester and North Wales areas
Paula discovered the wonderful world of Puddle Ducks when her daughter was just 8 weeks old. She joined our South Cheshire franchise firstly as a Poolside Assistant, and then trained to be a teacher. We were very lucky to have her transfer to our team in 2017.
She now swims in our classes with her three children each week (with the addition of her twin boys) so there isn't a lot she hasn't experienced within Puddle Ducks.
With three children under the age of five, Paula doesn't get much time for anything else, although she does have an obsession with skiing, having worked in ski resorts!
Always prepared, Paula is compassionate and incredibly informative during her lessons - striving for the best for you and your little ones to achieve their goals.
Senior Teacher: Baby and Pre School Teacher Wirral
Our lovely Nicky has been a Puddle Ducks teacher for over 7 years, having been a Secondary School teacher before joining our team. Customer service is at the heart of everything Nicky does, and often goes over and above the call of duty to look after the children she teaches, to ensure their happiness and development in our classes.
She is a calm and gently lady, who gains the childrens and parents trust instantaneously.
Nicky is also one of our senior teachers who also has recently completed her STA Baby and Pre School Teaching Diploma. Nicky has a wealth of knowledge and this advanced teaching certificate is the cherry on the cake for Nicky!
Out of work, Nicky enjoys socialising with friends, usually involving food and drink. She also keeps fit by walking, Zumba and Congo!
Baby and Pre-School Classes and Swim Academy and Aqua Natal Trained based on the Wirral
The warm and bubbly Michelle is a passionate Puddle Ducks mummy, with both her children swimming in our classes from small babies.
During the week days Michelle is a secondary school maths teachers in Chester. She loves educating children, and finds nothing more satisfying than the moment that lightbulb switches on and the children "gets it".
Out of work, she is a keen dancer and loves a bit of karaoke (when she has time that is, with her young family)
Aqua Natal, Baby and Pre-School Teacher
Roshene is a Puddle Ducks mum through and through. All three of her children have learnt to swim from young babies, and still swim in our Swim Academy programmes now.
Roshene is a hugely popular teacher and approaches her lessons with lots of structure, planning and progression for her swimmers to get the best out of their swims.
Roshene is originally from South Africa, so enjoys the adventures of travelling. She is also a dab hand at baking and enjoys socialising with friends over food and a glass of wine!
Baby and Pre School Teacher
French Canadian, Melanie emigrated to the UK with her family and has been enjoying her Puddle Ducks baby and Pre School and Swim Academy lessons with her children for the last 2 years.
A keen swimmer herself with a doctorate in immunology.. Dr. Melanie is one smart lady! Melanie is the newest of our Baby and Pre School Teachers and passed the Puddle Ducks assessments with 100% in every level... which is seriously impressive and almost unheard of! So we are incredibly proud to have Melanie on our team and doing such a fabulous job teaching our little Puddle Ducks to be the best swimmers that they can possibly be each and every week.
Swim Academy Teacher
Our Northern lass Sophie has strong background in lifeguarding, swimming instructing, club swimming and dance teaching. An incredibly active and conscientious teacher, Sophie travels all the way from Halifax every Saturday to teach her beloved Puddle Ducks at Swim Academy. Currently in university studying Dance - Sophie loves performing on stage, choreography and supporting all our little Puddle Ducks at their swimming lessons to nurture them step by step through their journey.
Trainee Swim Academy Teacher
Alex started his journey as a Puddle Ducks daddy which loved his classes with his little one so much that he had to be a Puddle Ducks Instructor! Alex has a huge amount of experience working with children and also has his own company called 'The Rubbish Shakespeare Company' where he teaches children acting skills and bringing Shakespeare to life! Alex has a wonderful skill of engaging children and making everything fun whilst learning important skills all at the same time! With his calm, sensitive and fun nature he'll be sure to nurture your little ones to their full potential
Trainee Baby and Pre School Teacher
Jodie is our new Baby and Preschool Trainee teacher! Already lifesaving and STA Baby and Pre School Trained - Jodie is now working towards her Puddle Ducks accreditation before her final assessments over the summer term. Jodie is fun, lively and full of charisma! A trained actress, Jodie is a regular as an extra on TV shows such as Coronation Street and Hollyoaks when she's not taking her little one to their Puddle Ducks lessons! Jodie has a lovely smile from ear to ear and is sure to energise your little ones to learning lots of new skills and having lots of happy time in the water whilst entertaining mummies, daddies and carers too!
Natalie was a trained nurse and is owns her own pre and post natal exercise company called 'Movement and Bloom'
With a healthy mind and a healthy body - this lady sure does know how to put a smile on everyone's face! With her fantastic sense of humour and great personality, Natalie will be sure to look after you on the poolside - and maybe have your jogging and squatting all the way into the pool!
Jo is our fab Pool Side Assistant who works at the Mercure Woodhey House Hotel on Mondays, Tuesdays, Wednesdays and Fridays! Previous a Teaching Assistant in a primary school - Jo loves being around kids and keeps the pool running tickety boo to make sure our Puddle Ducks are well looked after at the pool on weekdays.
Maria is our lovely Pool Side Assistant at Foxfield School on a Sunday with Michelle. Maria is a Puddle Ducks mummy and knows just how important customer service is at the pool to look after all our little Puddle Ducks looking forward to their lessons on the weekend!
Heather is one of our incredibly smiley poolside assistants. Always there to give a helping hand to make sure your experience at your Puddle Ducks lessons runs smoothly with Heathers calm nature and knowledge of all things Puddle Ducks!
Emily has a great knowledge of working with children and is currently studying for a degree in childhood studies at Open University. Helping to support our instructors on the pool side, Emily is never far away to give a helping hand to make sure your experience at the pool is as smooth a babies bottom!
Lucy is our youngest team member, greeting our customers at Stanley School on a Saturday morning with a bright smile and a cheerful mood. She is currently studying at University and loves acting and making short movies!
Marketing and Events Support
Stephanie is currently training to be a primary school teacher in North Wales and often helps support events across Chester, Wirral and North Wales. Stephanie loves being around kids and also looking after Puddle the Duck when he's busy giving high fives out and about!