Meet our Chester and Wirral Puddle Ducks Team.....
I am the proud owner of the Puddle Ducks franchise in Chester and Wirral, and I have a brilliant team working with me, making sure your experience of Puddle Ducks is first class, no matter where or when you speak to us.
I'm a Puddle Ducks mummy through and through. Both my children started as newborn babies. They are now not so little babies, my daughter loves Synchro swimming and triathlons, thinking nothing of swimming in a cold lake, and my son still loves his weekly Swim Academy classes, he's an expert at breaststroke. They both have the love of water and enjoyment from being confident swimmers that I always wanted for them.
You may see me teaching in the pool, at an event, working on Poolside, answering the office phone or just out and about with my family. Please come and tell me about your experience of Puddle Ducks, I love meeting all of our customers.
Office Manager and Finance Guru
Gemma not only runs our office, but also manages all of our finances. She is a qualified accountant, and there isn’t much that gets past her eagle eyes.
Her two children, swim in our Swim Academy classes, so she also knows how important customer service is to everyone who chooses to swim with us.
Gemma always has a sneaky stash of chocolate in the office (it’s can be her staple diet some days), and there isn’t a great deal she doesn’t know about Facebook. She is also a very talented seamstress, and her finest hour is making a Santa Hat for our very own Puddle The Duck (she may not agree with that, as she can actually make proper clothes).
Customer Service Expert and Chief Office Brew Maker
Madeline has been part of our office team for almost 4 years. She has been a Puddle Ducks mum for over 10 years, with her youngest child still swimming in our Swim Academy classes.
As a customer of Puddle Ducks herself, she knows all about what our customers should expect, and therefore does her utmost to deliver the best service she can. There isn't a great deal she doesn't know about Puddle Ducks, so hopefully she will give you all the help you need when you speak to her.
Madeline is a brilliant brew maker (as Kerry is usually "on the phone" when it's brew time). Away from work, beside from looking after her two children, she spends her time walking her mad dog and standing in a horses field.
Customer Service in the office
Kate is the newest member of our office team, and already has the Puddle Duck bug!
Her two children have just started their Puddle Ducks journey, and making huge leaps in their swimming ability. Kate has a background in corporate buying so has a wealth of experience in customer service and building relationships.
Officially the tidiest person in the office, Kate's desk puts everyone else to shame (especially Kerry's!)
A Bit of Everything (Teacher, Customer Service, Marketing, Practical Joker)
Jen is Puddle Ducks through and through. She’s been a teacher for over 9 years, she works in our office, you will see her at marketing events and even helps to train and develop our teachers.
Her two children have also learnt to swim with Puddle Ducks, so she knows what parents expect from our customer service.
Jen is officially the biggest practical joker of the team. She is brilliant at impressions, and there isn’t one team member who hasn’t been on the receiving end of one of her wind ups. She is also obsessed with Supermarkets, so if she’s not at work, you’re likely to find her in Sainsburys.
Our Office Puppy
If you ever ring our office, there may be a chance that you hear the mischief of a little puppy in the background. This is Kenny (named after Kenny Dalglish), who belongs to Kerry and is often in the office.
He doesn't do anything useful for Puddle Ducks, but he does try and chew rubber ducks in the office (we don't let him). He is however a very good swimmer.
In his spare time, he likes to run around getting as muddy as possible, chew things and jump up on everyone who looks in his direction, just to say hello!
Teacher: Wirral and Chester area, Aquanatal, Pre-School and Swim Academy (phew!)
Catherine has been a Puddle Ducks teacher for over 6 years. She also heads up our teaching team, so there isn’t a great deal she doesn’t know about our programme.
She teaches all levels in Puddle Ducks, from Aquanatal classes, Baby and Pre-school, Swim Academy and Elite Swim Academy programmes, even helps to train and develop our teachers.
Her three children have all learnt to swim with Puddle Ducks, so she knows the joy (and sometimes challenge) of watching small children learn.
Out of work, Catherine always has immaculate funky nails, does Zumba Classes to keep fit, but most importantly spends time with her family having fun and enjoying their time together.
Teacher: Wirral and Chester area, both Pre-School and Swim Academy
Helen is our longest serving teacher, with over 7 years experience. Not only that, she’s been teaching children swimming since she was 16 years old. So there’s not a great deal she doesn’t know about teaching children to swim, and that certainly comes across in her classes and the feedback we receive from her customers. Helen also uses this experience to help train and develop our teachers.
Helen’s daughter swims in our Pre-School classes, and is already shaping up to be as talented a swimmer as her mummy.
Away from work, Helen is a keen hockey player and also slightly obsessed with Disney. Her last few holidays have all been to Disneyworld, so you are very welcome to take the “mickey” out of her when you next see her!
Teacher: Chester area, Pre-School and Swim Academy
Donna has been teaching for Puddle Ducks for almost five years. Both of her sons started swimming with us as babies (and they still swim every week in our Swim Academy classes) which inspired her to become a teacher.
Her lessons are fun, fun, fun, we guarantee you will leave with a smile on your face. But there is also a very serious side to Donna who is dedicated to getting the most from your child by developing a great rapport and trusting relationship with them. Donna also helps to train and develop our teachers
Outside of work, Donna is possibly our coolest teacher. She went to Glastonbury and Las Vegas last year! She loves travelling, socialising, shopping, and of course, spending time with her two little monkeys (sons that is)
Teacher: Chester and Ellesmere Port area, Pre-School and Swim Academy
Caroline has been a Puddle Ducks teacher for over 6 years, having always worked with children throughout her career.
She is very passionate about each and every child she teaches progressing in their classes, and she has taught so many children who have gone to be amazing swimmers and love the water.
Away from work, Caroline is a demon on the dance floor! She is a brilliant Salsa dancer. She also enjoys making Jam and Chutney, which she then sells to raise money for charity.
Teacher: Wirral and Chester area, Pre-School and Swim Academy
Sarah is possibly our most enthusiastic member of staff, she absolutely loves Puddle Ducks. From bring her 6 week old daughter to our classes, followed by her twins, she has developed a bit of an obsession.
She is a Baby and pre-school teacher, as well as a Swim Academy, and her passion and enthusiasm in the water is just infectious. She also loves spreading the Puddle Ducks word, so you’re likely to see her out and about at events.
Out of work, when she’s not juggling her three young children (not literally of course), she enjoys going on family holidays in their caravan, eating lovely tasty food and listening to music.
Teacher: Chester area for Pre-School
Kelly started teaching for us after starting classes with her baby son when he was just a few weeks old. Having always worked with children as a nursery nurse, this was the natural choice to be able to balance family life with a job that she loved.
Her classes are lively and fun, but behind this, Kelly is extremely diligent about understanding the progressions for each individual child to ensure they learn confidence in the water as quickly as possible.
Outside of work, Kelly looks after her two children (and her husband), with family time being the most important thing to her. But she also loves shopping, eating, running and holidays - especially camping. And she is a soap opera addict!
Teacher: Chester and Wirral areas
Paula discovered the wonderful world of Puddle Ducks when her daughter was just 8 weeks old. She joined our South Cheshire franchise firstly as a Poolside Assistant, and then trained to be a teacher. We were lucky to have her transfer to our Chester and Wirral team in 2017.
She now swims in our classes with her three children each week (with the addition of her twin boys) as well teaching them, so there isn't a lot she hasn't experienced within Puddle Ducks.
With three children under the age of four, Paula doesn't get much time for anything else, although she does have an obsession with skiing, having worked in ski resorts before children. She therefore loves being "on the piste".
Teacher: Wirral area for Pre-School classes
Our lovely Nicky has been a Puddle Ducks teacher for over 5 years, having been a Secondary School teacher before that. Customer service is at the heart of everything Nicky does, and often goes over and above the call of duty to look after the children she teaches, to ensure their happiness and development in our classes.
She is a calm and gently lady, who gains the childrens and parents trust instantaneously.
Out of work, Nicky enjoys socialising with friends, usually involving food and drink. She also keep fit by walking, Zumba and Congo!
Baby and Pre-School Classes Wirral
The warm and bubbly Michelle is a passionate Puddle Ducks mummy, with both her children swimming in our classes from small babies. She has wanted to be a Puddle Ducks teacher from even before her first child was born, and is now delighted to have realised that dream.
Having been a secondary school maths teachers, she has swapped teenagers for babies and pre-schoolers. She loves educating children, and finds nothing more satisfying than the moment that lightbulb switches on and the children "gets it".
Out of work, she is a keen dancer and loves a bit of karaoke (when she has time that is, with her young family)
Poolside Assistant at Mercure Abbots Well Hotel Weekday classes and Trainee Teacher
Roshene is a Puddle Ducks mum through and through. All three of her children have learnt to swim from young babies, and still swim in our Pre-School and Swim Academy programmes now.
Roshene is originally from South Africa, so enjoys the adventures of travelling. She is also a dab hand at baking, and as all of team (it's a common theme) she enjoys socialising with friends over food and wine)
Our Cover Teacher
Pat actually works for our Merseyside Puddle Ducks franchise, but every now and again, we try and pinch her to come and cover our classes, if she is available.
Pat trained to be a Puddle Ducks teacher, after retiring from her job as a Primary School teacher, where she also taught swimming. She is very calm and gentle and will instantly put you and your child at ease. With her years of experience of teaching children to swim, your child will be progressed without even realising it.
Away from work, Pat is a mad Liverpool FC fan (although she's from Manchester originally)! In fact Pat just loves sport, and you can often find her watching Rugby, Cricket, Football, and that if she's not swimming herself.
Poolside Assistant at Kingsmead School
Julie is our warm and friendly Poolside Assistant at Kingsmead School, having been part of our team for a few years after her granddaughter started classes with Puddle Ducks.
Poolside Assistant at Chester Uni, Holiday Inn and Mercure Weekend Classes
Sam’s been part of our team since she was just 16. She is always on Poolside to answer any questions you may have and ensure you are greeted with a warm smile. She also works some of our events, and it’s not uncommon for Sam to be dressed as a duck!
Sam is at college studying Sport, and in her spare time, she enjoys sport and going to the gym. It’s safe to say Sam is quite sporty and fit!
Poolside Assistant at Stanley School Weekend classes
Georgia has been part of our team for a couple of years now, ensuring a cheerful and happy welcome to the pool on a Saturday morning. Our customers love Georgia’s kind and gentle nature with the children who swim at Stanley School.
Georgia is currently studying for a Physiotherapy degree at University. When she’s not studying or at the pool, she is always keeping busy, active and fit.
Poolside Assistant at Days Hotel and Dorin Park weekend classes
George has worked on Poolside for a couple of years, and is friendly and chatty with all of our customers.
He’s a keen sportsman, having studied Sports at college, and being an active member of a local wheelchair basketball team. He’s a mad Liverpool FC and loves attending their matches, or watching them on TV.
Poolside Assistant at Foxfield School Sunday classes
Lucy is our youngest team member, greeting our customers at Foxfield School on a Sunday morning with a bright smile and a cheerful mood.
She is currently studying for her A’Levels at High School.
Lucy also works in a hairdressers, so you can ask her any style tips. And for a bit of trivia, she is Sarah Bells cousin – small world.