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All lessons are currently suspended during National Lockdown with our planned return from Thursday 3rd December

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All you need to know – Juvenate Health & Leisure Club


Jurys Hotel, Gloucester Road, Cheltenham, GL51 0TS

We can’t wait to welcome you to Puddle Ducks at Juvenate Health & Leisure Club – If you would also like to read about what, as your chosen swim school, Puddle Ducks is doing to keep you, your child and our team members safe, we have summarised all the steps we are taking including our risk assessment procedure, cleaning and hygiene regimes and temporary changes to the way our lessons will be run here.

Location: Juvenate Health & Leisure Club, Jurys Hotel

Parking:  Free in the hotel car park for a maximum of 3 hours. There is no need to have ticket swiped or stamped, it will just register the time period is free and let you out. Please note there are some occasions whereby the car park is full (conferences etc). In these circumstances please try the overflow car park (gate to grassed area located 100m on the right off Old Gloucester Road - the turning of the main roundabout next to the one for the main hotel car park) or on street parking. 

Essential information:

  • Babies under 6 months may need to wear a wetsuit
  • A well-fitting neoprene swim nappy must be worn with a disposable swim nappy or one of our environmentally friendly NappyWraps & Liners underneath if your child is in Floaties, Splashers or Kickers and in other programmes if they are not yet fully potty/toilet trained. Why not buy one of our great value Starter Packs which contain everything you need for your swim lesson?
  • Please be aware under current restrictions we are unable to lend you neoprene nappies or wetsuits, therefore if you forget yours you may not be able to swim.
  • You can find lots more useful information about attending our swim classes on our FAQs page

Exclusivity: Puddle Ducks use a roped off area in the pool

Technical Information:

  • Pool temperature: 30 - 32°C
  • There is a Poolside Assistant at this pool to help you before, after and during classes
  • Depth: 1.2m
  • Maximum class ratios: 6 children/adult pairs: 1 teacher

Arrival time: Please do not arrive any earlier than 10 minutes before your lesson starts. This should give you enough time to get poolside and prevents lots of people from waiting around in spaces which may be too small to handle it in the current situation. Hand gel will be available upon arrival, which we would ask you and your child to use. A face covering is required whilst moving around the Club and changing, but can be removed in the pool.

Arriving swim ready: You and your child should arrive swim-ready at the venue i.e. with your swimming costume/trunks/swim nappy on underneath your clothes. Changing rooms will only be available after your lesson to dry off before leaving the building.

We appreciate that those children still in nappies might need a nappy change just before their lessons. Ideally this can be done in the car before entering the building but if not, please take a change mat to the poolside with you and make sure you have nappy bags and another bag in which to put the nappy bag to ensure there is no waste left visible at poolside.

Spectators: We are not able to allow any additional people at your class, other than your child and the one adult who’ll join them in the pool.

By not allowing spectators, we are able to practice social distancing more effectively.

Entering the building: Enter the building as usual, via the Leisure Club entrance. Hand gel will be provided at the door. Please do not arrive too early for your lesson, so we can minimise the numbers in the Club.

To ensure a ONE WAY SYSTEM, you will enter poolside via the door behind the reception desk, and will walk around to the window side of the pool to remove outer layers prior to your class (don’t worry our Poolside Assistant will be on hand to show you where to go) so please bring only the essentials (keeping valuables to a minimum) and one bag to put everything in (including your shoes) as this will be left poolside during the class.

Please wait poolside, keeping socially distant from other customers and pool users wherever possible, until the teacher indicates it is time for you to enter the pool.

We advise that you all bring a change mat that can be rolled up and placed in your bag, especially those of you who have little ones who would normally use a change table or a bench.

Signing in: We will tick off registers to mark your attendance as usual. Our Poolside Assistant will meet you poolside and will be wearing a face shield for the entire session.

Toilets: The toilets in the changing rooms will be available, however we are trying to minimise numbers in the changing rooms at any one time, therefore would ask you try (where possible) to limit your use of them to after the lesson when you’re drying off.

Exiting the pool area after your lesson: The teacher will explain the safe exit procedure for your class, and you will then collect your bag and enter the changing rooms.

Changing Rooms: Changing rooms will be available at the end of the lesson, for a quick dry off before you exit the building. Please note the use of showers is not permitted and we therefore ask all customers to shower at home before and after they swim. This will speed up the exit process and lead to less congestion in the Club.

We advise that you bring easy, comfortable clothing for both you and your child – items like onesies might be easiest for children to get changed quickly and keep them warm. Face masks should be worn in the changing rooms.

The ladies changing room has a maximum of 5 spaces (child/adult pairs) at any time, the male changing room 8 spaces. If there are too many people in the changing rooms, our Poolside Assistant will need to ask you to wait to enter. We have reduced class sizes to 6 for the time being, to mitigate this risk.

Leaving the building: When you are ready to leave the changing rooms, please turn LEFT (rather than right to the main entrance) and exit via the Fire Exit. You will then follow the path around to the car park, ensuring the ONE WAY SYSTEM remains in place.  Please use the hand gel provided and make your way to your car/mode of transport.

We can't wait to see you at the pool!

 

 


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