If your child is in any of our Swim Academy classes (i.e. they are in primary school) they will be in
the water on their own, with two teachers in the water and a ratio of 1 teacher:4 children. If the
pool allows spectators, you will be able to watch from poolside.

If you know that you won't be able to attend before the class takes place, you can let us
know via your My Puddle Ducks account on both your Overview page and also your My
Children page by clicking on ‘Let us know you can’t attend a lesson’ and following the
instructions. This will generate a Courtesy Class for you to then use against any lesson
where there is space in the next 6 months (provided you are currently in paid-for
lessons). Read more in our Courtesy Classes FAQs.
• If your child has a chest, ear, throat or eye infection they shouldn’t swim until it has
completely cleared.
• Please don’t bring your child to the pool during, or for two weeks after, suffering from
diarrhoea.
• Going swimming is unlikely to worsen a mild cold and will not increase the likelihood of
an ear infection unless your baby has a perforated eardrum.
• Please do not bring your child to a swimming class with anything that could be
infectious, such as chickenpox, which is considered infectious until all the blisters have
dried up.
• It’s worth remembering that children are often exhausted after an illness and need some
time to recuperate before returning to their swimming lessons.
• We can’t offer a refund for missed classes, your payment secures your place in your
class and the class takes place as usual if you are unable to attend but this is why we
offer Courtesy Classes, because we understand life doesn’t always go to plan with a
little one!