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Job Vacancies

Join our Puddle Ducks team!

Puddle Ducks South West London is a franchise owned by Cathy and Pete Weller. We are a close-knit team of teachers, poolside assistants and office staff that love to give our customers great memories and a fantastic time at their swimming lessons every week. 

Our current vacancies are:

  • Baby and Pre-School Swimming Teacher

    Baby and Pre-School Swimming Teacher

    We have part-time roles available in Tooting, Balham, Richmond, Southfields and surrounding areas, teaching babies and toddlers from birth to four years.

    Becoming a baby swimming teacher is an amazing job! When you work for Puddle Ducks you’re part of such an enthusiastic bunch of talented teachers, both locally here in South West London and nationally, who give you so much ongoing training and support.

    We offer highly competitive rates of pay and excellent career progression. No previous teaching or professional swimming experience is required as full training is provided. We are here to support you with your training at every step along the way. You need to enjoy being in the water and able to swim, have a confident and friendly personality, be flexible and a team worker.

    It takes someone very special to become a baby and toddler swimming teacher:

    • Someone with a love of water and a love of children
    • Someone who cares enough about giving babies a gift of complete freedom and pleasure in the water
    • Someone who wants to give them something that is both a skill for life and a life-saving skill
    • It doesn’t take years of swimming training
    • It doesn’t take years of childcare experience or training
    • It takes passion, commitment and a willingness to spend several hours in a swimming pool!

    "Every lesson I feel a great sense of achievement, as you can actively see progressions in each child, every week. You feel part of everyone’s family and get to know each customer like they are your friends! I learnt the true meaning of job satisfaction the second I started teaching for Puddle Ducks, and I will always be grateful to have a career I love."
    Victoria Rowley – Senior teacher

    Becoming a swimming teacher for Puddle Ducks takes hard work and commitment, but brings huge job satisfaction and fits in brilliantly around family life and other work commitments.

    You will required to work at least one weekend session and have a car and driving licence.

    Please email Cathy for details of hours available and more information.

  • Customer Care Administrator - Part time

    We have a rare and exciting opportunity for someone who is passionate about baby swimming to join our team as a Customer Care Administrator. The main purpose of the role is to take responsibility for all areas of customer satisfaction in the local franchise in order to maintain and grow customer numbers & ultimately, profitability.

    Office Address: 36 Central Avenue, West Molesey, Surrey. KT8 2PZ

    Puddle Ducks is one of the UK’s leading providers of baby and child swimming lessons, through a nation-wide network of franchises. 

    Customer care is foremost, from the moment a potential customer contacts the office. This role is critical in ensuring our customers feel welcome and looked after. The role requires not only an efficient and friendly telephone manner, but must ensure a well-organised and smooth running office throughout the term.

    The role is primarily office-based, however you will be required regularly to carry out some duties from swimming pools and at other venues such as team meetings, conferences or presentations.

    You will need to be able to demonstrate your ability to work on your own initiative and also work as part of a team. We are looking for someone with a natural flair to deliver excellent customer service in a fast-paced office environment.

    Candidates will ideally have the following experience and skills:

    • A proven track record in a Customer Service or sales environment
    • Excellent interpersonal and communication skills
    • Experience in database management and exploitation
    • Fully computer literate in all Microsoft applications, social media channels & database interrogation
    • A current driving licence
    • Experience in using a Content Management System
    • Literate in social media channels and Canva design

    Duties include

    • Take full accountability for all incoming and outgoing customer communication managing it efficiently and effectively
    • Evaluate customer retention and make recommendations to the Franchisee
    • Assess viability of classes and report recommendations to the Franchisee
    • Manage waiting lists & enquiries to maximise class sizes and drive profitability
    • Proactively manage any actual or potential customer issues
    • Proactively follow up with customers who leave Puddle Ducks to gather feedback, identify issues and report solutions to management
    • Follow up on non-attendance to identify issues and demonstrate customer care.
      Role Purpose
    • To provide a link with Customer Care and identify local Marketing targets that will build customer numbers and drive both class viability and profitability
    • To ensure delivery of the local marketing plan
    • To assist the franchisee in evaluating marketing activity, setting marketing strategy and creating marketing plans to meet business objectives

    We provide a friendly working environment, competitive salary and a generous staff discount on our swimming lessons.

    To apply, please email Cathy your CV and a covering letter stating why you would be suitable for the role.

  • Poolside Assistant

    Poolside Assistant

    This is a part role. Strathmore, Broadwater and Sellincourt are term time only, Riversdale and Heaton Hyde Hotel are year round.

    Candidates can apply for multiple sessions at multiple locations.

     

    Strathmore School TW10 7ED 

    • Monday- 3.00pm to 6.00pm 

    Broadwater School SW17 0DZ 

    • Thursday- 10.45am to 1.15am

    Sellincourt Primary School SW17 9SA 

    • Friday- 9.15 to 12.15

    Riversdale School SW18 5JP 

    • Saturday- 8.45am to 12.15pm 

    Heston Hyde Hotel TW4 0EP

    • Monday 10.15-1.15
    • Monday 3.15-5.45
    • Thursday 10.15-1.15
    • Thursady 3.15-5.45
    • Saturday 8.45-1.30 

     

    Role Purpose

    • To provide assistance to the Teacher in an emergency.
    • To ensure customers receive the highest customer service possible
    • To ensure the pool area is clean, tidy and safe for customers
    • To provide assistance to the teacher where necessary to improve the customer’s swimming lesson

    Full training will be arranged so no experience necessary. You will receive a competitive rate of pay, uniform and discounted swimming lessons.

    £8.50 p/h

    It is imperative you have a clean DBS record (formally CRB).

    Please email Cathy for more information.

  • Swim Academy Teacher

    Swim Academy Teacher

    Swim Academy teachers teach our primary school-aged children to swim beautifully and love swimming for life.

    The Puddle Ducks Swim Academy is suitable for children aged 4 to 10 years old, and is the natural progression from our Baby & Pre-school classes.

    We teach a natural and smooth swimming style, starting with simple skills that we build gradually along with your child's physical ability and confidence. These are balanced with fun activities that develop various skills, such as life-saving, floating and surface-diving.

    "When my son started Puddle Ducks, he could swim but wouldn't put his face in the water or jump in. His confidence soared - within half a term he had his 10m award and mastered many swimming techniques! I would highly recommend these classes to any parents wanting their child to learn in a fun but structured environment which engages children from the second they get in the water until the second they get out!"

    Louise Buck with Drew (5 years 5 months)

    Many of our Swim Academy students go on to swim for organised clubs and take part in competitions - you never know, you might have a future Olympian on your hands!

    You will required to work at least one weekend session and have a car and driving licence.

    Please email Cathy for details of hours available and more information.