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Special Offers & Customer Benefits

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    Recommend a Friend - you'll both get £20 off!

    Recommending Puddle Ducks and Swim Academy lessons to your friends is now more rewarding than ever! You and your friend will both receive £20 credit when they join Puddle Ducks or Swim Academy lessons using your unique Recommend-a-Friend code.

    Your code can be found in your online My Puddle Ducks account under your My Profile tab.

    • If you are an existing customer and you introduce a new customer to Puddle Ducks or Swim Academy classes you will both be awarded a £20 credit towards future payment for classes when the new customer joins quoting your unique ‘Recommend-a-Friend’ code.
    • The credit cannot be added retrospectively.
    • Can be used with Sibling Discount, but no other loyalty discounts.
    • Cannot be used with an introductory offer or promotional offer.
    • No cash value.
    • Expires after 6 months.
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    Sibling Discount

    Our way of saying thank you for choosing Puddle Ducks.

    10% off lesson fees for second and subsequent children, available to new and existing customers.

    • 10% discount for second child and subsequent children when two or more siblings are booked into a Puddle Ducks or Swim Academy class.
    • Ask your local office to apply the discount when you book your second or subsequent child in.
    • Can be applied across territories for participating franchises when different pools are used by different siblings.
    • Can be used with other loyalty discounts. (E.g., alongside a gym membership discount, however only one discount can be applied per child.
    • Can be used in conjunction with an introductory offer or a promotional offer (either/or but not both).
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    Pace Health Club members at Radisson Red Heathrow Discount

    Active health club members receive 10% discount on their child's swimming lessons

    • 10% ongoing discount valid for as long as you have an active health club membership
    • Can be used in conjunction with Sibling Discount
    • Cannot be used with any other promotional offers
    • Must be booked via your Puddle Ducks office, here.
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    Courtesy Classes

    We understand parenting and know sometimes you will have to miss a lesson, that's why we offer Courtesy Classes to our customers. 

    A Courtesy Class is a goodwill gesture from us to you. If you can’t make your regular class, for any reason, you can let us know, with as much notice as possible, via your online account.  

    As long as you do this before class begins, we will issue you with a Courtesy Class. This is valid for six months, as long as you are still paying for your space in a class.

    It enables you to attend another lesson, in place of the one you missed so that your little one doesn’t miss out on their swimming. 

    Here’s an example: 

    • Your normal class is on a Monday at 11am but your little one wakes up feeling poorly. You decide not to attend your lesson that day.
    • You login to your online account at  My Puddle Ducks account, before 11am, select ‘View paid lessons/let us know you can’t attend’ from your Overview page and follow the process.
    • We have now issued you with a Courtesy Class, visible in the My Children page.
    • When you are ready to swim again, you can book your Courtesy Class, up to seven days in advance, from the options* available to you in your online account.
    • Simply select ‘Book a Courtesy Class’, from your Overview or My Children page and follow the process.
    • Attend your Courtesy Class! 

    *Options will only include those classes where there is an available space – full classes won’t show in the list of options.

    This is why it is so important that customers let us know if they can’t attend as it frees up their space, that week, for someone to use a Courtesy Class. If everyone follows the system and gives as much notice as possible that they can’t attend, everyone wins! 

    Courtesy Class FAQs


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