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Refunds & Exchanges

Refunds - If you change your mind for any reason please let us know via email within 14 calendar days, starting with the day after delivery. We will be very happy to offer a refund unless the product has been personalised to your specifications. Please note that we can only refund our 2nd Class delivery cost. Any additional amount paid for 1st Class delivery and for returning the goods to us will unfortunately not be covered. You have 14 calendar days, starting with the day after cancelling, to return the goods to us in reasonable, un-used condition with swing tickets attached. We will process your refund within 14 calendar days of you returning the goods to us or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

Exchanges - If you require another size or style please let us know via email within 14 calendar days, starting with the day after delivery. We apologise but we will ask you to place a new order for the required items and will process a refund on the original items as per the process above.

Faulty goods - If you find a product to be faulty within 30 calendar days of receiving it please contact us on 01477 410085 or via email and we will provide a replacement or full refund, whichever is your preferred option. If you find a product to be faulty after 30 calendar days but within 6 months of receiving it we are entitled to repair or replace it before offering a refund. In both instances we will cover the cost of the return postage.

Please return goods to:

Puddle Ducks Shop
The Grain Store
Hollins Farm
Twemlow Lane
Holmes Chapel
Crewe
Cheshire
CW4 8GE