Refunds - If you change your mind for any reason please return the goods to the address below stating your name and order number, within 28 days starting with the day after delivery. We will be very happy to offer a refund unless the product has been personalised to your specifications. Please note that we can only refund our 2nd Class delivery cost (or a proportion of that if you have ordered multiple products but only returned some of them). Any additional amount paid for 1st Class delivery and for returning the goods to us will unfortunately not be covered. Please return the goods to us in reasonable, un-used condition with packaging and swing tickets attached or included. We will process your refund within 14 calendar days of you returning the goods to us or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
Exchanges - Please note that we do not offer exchanges, we simply ask you to return the goods to us following the process above and place a new order for the required items.
Faulty goods - If you find a product to be faulty within 30 calendar days of receiving it please contact us via email stating your name, order number and the nature of the problem. We will provide a replacement or full refund, whichever is your preferred option. If you find a product to be faulty after 30 calendar days but within 6 months of receiving it we are entitled to repair or replace it before offering a refund. In both instances we will cover the cost of the return postage.
Please return goods to:
Puddle Ducks Shop
The Grain Store