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Our office team

Meet the Office Team

  • Lisa


    Customer Care Manager

    Meet Teacher Lisa who makes an amazing addition to the Team, coming to the role with 15 years experience in Retail Management, alongside her passion for Teaching.

    You will find Lisa at the end of an email or call, happy to help and advise you.

  • Kate


    Marketing Manager

    Our Marketing Manager, Kate, works behind the scenes to bring you fun and informative social media content, as well as bringing the joy of baby swimming to new parents across a wide range of marketing platforms.

    She wants to make every Customer feel a part of the Puddle Ducks Family, so why not follow us on Instagram and Facebook for all of the latest news?

  • Ruth



    Ruth manages all the Financial elements in our Franchise, and is a highly valued team member.

  • Emma


    Customer Service Administrator

    The newest member of our team, Emma is full of knowledge when it comes to helping you with all of your Puddle Duck queries and enquiries. 

  • Kayleigh


    Customer Service Administrator

    Kayleigh first became a part of the Puddle Ducks family after attending our baby swimming lessons with her first child.

    Having had a great experience, Kayleigh retrained to become a Swim Academy Teacher whilst on maternity leave with her second child! She is now an important member of the team, taking the role not only of Senior Teacher, but also Recruitment Lead, Designated Safeguarding Officer and Customer Service Administrator.

    Kayleigh's wealth of knowledge means she is a great asset to our Customer Service team, supporting our valued customers with their queries.

What our customers think