Courtesy Class Myth Buster

At Puddle Ducks, we understand parenting and we know those curve balls that life loves to throw at us at the last minute! That is why we offer Courtesy Classes to our customers.

What is a Courtesy Class?

Good question. Basically, it is a goodwill gesture from us to you. If you can’t make your regular class, for any reason, you can let us know, with as much notice as possible, via your online My Puddle Ducks Account.

As long as you do this before class begins, we will issue you with a Courtesy Class. This is valid for six months, as long as you are still paying for your space in a class. It enables you to attend another lesson, in place of the one you missed so that your little one doesn’t miss out on their swimming.

How to let us know you are not attending

For example, if your class is 11am on Monday, but your child wakes up feeling poorly and you decide not to attend the lesson that day. Simply log in to your My Puddle Ducks account at puddleducks.com/login, before 11am, select 'View paid lessons/let us know you can’t attend’ from your 'Overview' page and follow the process.

You will then be automatically issued with a Courtesy Class, visible in the 'My Children' page.

If you have scheduled holidays, it makes sense to go in a week before and book these classes off, allowing the space to open up that week for someone else to use.

Booking a Courtesy Class

When you are ready to book simply select ‘Book a Courtesy Class’, from your 'Overview' or 'My Children' page and follow the process. You can book up to seven days in advance. Please note when booking you will only be able to see classes where there is an available space - full classes won't show in your list of options.

This is why it is so important that customers let us know if they can’t attend as it frees up their space, that week, for someone to use as a Courtesy Class.

If everyone follows the system and gives as much notice as possible that they can’t attend, everyone wins!

Still unsure, CLICK HERE to watch a quick video showing you how to book a courtesy class

Courtesy Classes Facts vs Myths:

'Puddle Ducks give out vouchers when they cancel classes for teacher sickness or pool issues'.
Myth. We ALWAYS add a monetary class credit to your account, that will come off your next monthly payment or if preferred you can request for the credit voucher to be swapped for a courtesy class if you'd like to swim elsewhere if your regular lesson is cancelled.

'If I take a break from Puddle Ducks, all my courtesy vouchers are lost'
Myth. All courtesy vouchers have a 6 month expiry, however If you have to take a break in lessons and your courtesy class vouchers expire during the break period we would be happy to extend the expired voucher dates should you return to lesson with us within 12 months, giving you 3 months to use your vouchers alongside your weekly lesson when you rejoin us. You just need to contact the office to extend the dates and we will happily do this for you!

'I am expected to pay for lessons and attend a different class, if my pool has a holiday when other pools are running'
Myth. If your pool is not running lessons one week, you will not be paying for a lesson that week. It is however a good opportunity to use a Courtesy Class if you have any, at another session.