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We understand that things come up and you may not be able to attend every class so here at Puddle Ducks we offer Courtesy Classes as a goodwill gesture to our current customers.
To generate a Courtesy Class for you to use, you need to let us know if you can’t attend a class at least 24 hours before your regular class takes place. You can do this via your My Puddle Ducks account on both your Overview page and also your My Children page by clicking on ‘Let us know you can’t attend a lesson’ and following the instructions.
Courtesy classes can be booked through your My Puddle Ducks account, a maximum of seven days in advance and up to one hour before the class starts. We kindly ask for 24 hours notice that you can't attend a class so not only do you get a Courtesy Class but your space is being freed up for one of your fellow Puddle Ducks/Swim Academy students to be able to book a Courtesy Class in your space.
You can book a Courtesy Class up to one hour before the class takes place but any bookings made within 24 hours of the class taking place will require proof of the booking taking to the class by yourself, either in the form of printing out the confirmation email you will receive or showing the text you will receive to your teacher from poolside*. This is because your Teacher may have already printed their register and they need to know it’s OK for you to attend the lesson. If you or your child has a medical condition that restricts the activities you are able to do in class, it is your responsibility to inform the Teacher.
Once booked, Courtesy Classes can be cancelled, up to 24 hours before the class takes place and this will place the Courtesy Class back in your online account with the same expiry date as it originally had. This feature is accessible from the Overview page of your online account.