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Courtesy Classes

At Puddle Ducks, we understand parenting and we know those curve balls that life loves to throw at us at the last minute! That is why we offer Courtesy Classes to our customers.

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What is a Courtesy Class?

Good question. Basically, it is a goodwill gesture from us to you. If you can’t make your regular class, for any reason, you can let us know, with as much notice as possible, via your online My Puddle Ducks Account.

As long as you do this before class begins, we will issue you with a Courtesy Class. This is valid for six months, as long as you are still paying for your space in a class. It enables you to attend another lesson, in place of the one you missed so that your little one doesn’t miss out on their swimming.

How to let us know you are not attending

For example, if your class is 11am on Monday, but your child wakes up feeling poorly and you decide not to attend the lesson that day. Simply log in to your My Puddle Ducks account at puddleducks.com/login, before 11am, select 'View paid lessons/let us know you can’t attend’ from your 'Overview' page and follow the process.

Letting us know as soon as possible that you can't attend, allows other customers the opportunity to use one of their Courtesy Classes in your place, meaning more opportunity and availability for all!

Once you have let us know that you can't attend a class, you will then be automatically issued with a Courtesy Class, visible in the 'My Children' page.

If you have scheduled holidays, it makes sense to go in a week before and book these classes off, allowing the space to open up that week for someone else to use.

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Booking a Courtesy Class

When you are ready to book simply select ‘Book a Courtesy Class’, from your 'Overview' or 'My Children' page and follow the process. You can book up to seven days in advance. Please note when booking you will only be able to see classes where there is an available space - full classes won't show in your list of options.

This is why it is so important that customers let us know if they can’t attend as it frees up their space, that week, for someone to use as a Courtesy Class.

If everyone follows the system and gives as much notice as possible that they can’t attend, everyone wins!

Still unsure, CLICK HERE to watch a quick video showing you how to book a courtesy class

Courtesy Classes Facts vs Myths:

Puddle Ducks give out vouchers when they cancel classes for teacher sickness or pool issues

Myth

We ALWAYS add a monetary class credit to your account, that will come off your next monthly payment or if preferred you can request for the credit voucher to be swapped for a courtesy class if you'd like to swim elsewhere if your regular lesson is cancelled.
If I take a break from Puddle Ducks, all my courtesy vouchers are lost

Myth

All courtesy vouchers have a 6 month expiry, however, if you have to take a break in lessons and your courtesy class vouchers expire during the break period we would be happy to extend the expired voucher dates should you return to lesson with us within 12 months, giving you 3 months to use your vouchers alongside your weekly lesson when you rejoin us. You just need to contact the office to extend the dates and we will happily do this for you!
I am expected to pay for lessons and attend a different class, if my pool has a holiday when other pools are running

Myth

If your pool is not running lessons one week, you will not be paying for a lesson that week. It is however a good opportunity to use a Courtesy Class if you have any, at another session.
I can use my collected Courtesy Classes after leaving a Puddle Ducks class

Myth

Courtesy Classes can only be used while you are still an active Puddle Ducks customer. They’re a goodwill gesture designed to help you make up for any missed lessons during your current term. Once your child’s place has been cancelled, any unused Courtesy Classes will expire and can’t be carried over, tagged on to the end, or converted into paid lessons. We completely understand that life gets busy and plans can change - that’s why we encourage you to use any available Courtesy Classes before your final lesson date. If you’re unsure how to book your Courtesy Class, just get in touch with our friendly office team and we’ll be happy to help!

Terms & Conditions:

In order to receive a Courtesy Class, you must let us know if you can't attend a class prior to the class start time.
To use a Courtesy Class voucher, you must be in a current class. Courtesy Classes cannot be tagged onto the end of the lessons you have paid for.
You can cancel your Courtesy Class before the class commences. This does not mean that you are booked into your regular class once again, it means the Courtesy Class voucher has been reissued.
Courtesy Classes can only be booked a maximum of six days in advance.
Courtesy Classes have no cash value.
All Courtesy Classes will have a six month expiry date from when they were first generated.
If you, or your child, has a medical condition please inform the courtesy class teacher. Your teacher will be able to amend the activities accordingly, as necessary.

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